Delivery, Returns & Damages
Delivering your Items
We deliver to the UK mainland & European Wide.
FREE delivery on UK mainland orders over £75
STANDARD delivery charge: £4.99 to UK mainland
All items are sent via UK MAIL Courier and will require a signature on delivery. We will email you when your item/s have been dispatched or you may receive an email from PayPal which will include your tracking number.
Occasionally due to unforeseen circumstances delivery may be delayed, but you will be kept informed via email.
For European orders, please shop as normal and at checkout select your preferred country you wish to ship to. Prices vary.
For international orders, please email us with details of the items you want to order and we will get back to you with a postage quote.
Orders placed before 1pm are normally packed and dispatched on the same day. Orders placed after 1pm will normally be packed and dispatched the following day. Orders placed over the Weekend or Bank/Public Holidays will be dealt with by the next working day.
If you order textiles or other products from Jokipiin Pellava, our delivery terms and packaging varies slightly. This is because your products will be shipped directly to you from the beautiful factory where your products are made with utmost care. Please allow up to 10 days for your items to reach you from Finland.
Our Go-Green PolicyWe try to be as eco-friendly as possible by reusing and recycling all our packaging. Your chosen items from our shop may therefore not be packaged in a brand new box every time, but all of our packaging is clean and absolutely fit for reuse. Everything is carefully checked before it is packaged and sent out to you. Every time we package up your items, we aim for you to be delighted from the moment you open your parcel.
Returns & Damaged Items
Although we hope that you will be delighted with your order, we appreciate that there might be times that you want to return items or that the parcel has arrived faulty or was damaged in transit.
To return your product, you should send us an email at email@example.com to discuss return options.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
In order to qualify for a refund, the returned products must be unused, in perfect condition, undamaged and in the original packaging. All fragile items must be securely packaged.
When sending a product for returns or replacement, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If a refund is given, please allow up to 30 days for the refund to clear.
Damaged in transit items will be refunded or replaced provided the original packaging is kept with the original Delivery Label. You will be asked to email a photograph of the damaged item/s and the original packaging. Our Insurance requires us to prove damage in transit in order to claim a full refund which we can then pass onto you.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.